We welcome you and your dog to be groomed and cared for at Furrytopia Grooming Salon in Maastricht, Netherlands under the following terms  and conditions. 

 

In booking your dog grooming experience with us online, by telephone or in person you do so accept our full terms and conditions. 

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Please read our terms and conditions fully prior to your appointment. 

 

Your Dog’s Health & Welfare is our primary concern at Furrytopia Grooming Salon and this is reflected in each of our services. The owners agree on the following policies: 

 

1.Any complaints towards your dog’s groom must be mentioned to us 48 hours after the grooming appointment has been completed.

 

2. All pre-existing health conditions must be discussed with us prior to grooming. 

 

3. All dogs are groomed at the owners risk. We retain the right to refuse grooming to a dog which we believe is too unwell/ infirm/ aggressive/ fearful/unfit to be groomed.

If we have to end a grooming appointment early and a dog is mid-way through a groom, we reserve the right to charge for the full appointment depending on the circumstances, at our discretion. We may ask you to bring your dog back another time as soon as possible in order to complete the groom if it cannot be completed within the allotted time. 

 

4. Behavioural Issues must be honestly disclosed prior to grooming. Failure to do so may result in extra charges if extra time or an additional groomer is required to complete the groom. We reserve the right to terminate a groom should the dog be too fearful or stressed to continue, or the dog poses a risk to itself or us.  

 

5. Sometimes our groomers can discover health or skin issues, which you may not have been aware of previously. If our groomers discover any issues or concerns, these will be disclosed to you upon collection, for you to then seek veterinary advice. About The Dog cannot be held responsible or liable for the discovery of ailments or issues during the grooming process. Advice may be given, however our staff have no medical training and are not vets. We cannot and will not diagnose or treat your dog for any medical issues. 

 

6. Accidents thankfully are very rare but do happen. In the event of an emergency, you consent to us seeking medical attention. This will be at owner’s cost. We will always contact you as soon as possible. Once again all dogs are groomed at the owners risk!

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PARASITE & FLEA POLICY 

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Will you groom my dog if it has fleas or ticks/other parasites? 

 

If the dog arrives to their appointment with fleas we will reject the dog and you must pay the full price of your appointment.

 

We always check your dogs for fleas prior to bathing and if we do discover your dog has fleas prior to bathing, we may turn them away to prevent contamination. 

 

 

CANCELLATION/NO SHOW POLICY

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Do you charge a cancellation fee for grooming?

 

At Furrytopia Grooming Salon we understand that life sometimes gets in the way and that appointments may need to be rearranged. This is why we send a text and email reminder of your booking 24 hrs in advance of your appointment.  

Appointments can be re-arranged or cancelled up to 24 hrs prior to your scheduled appointment time without charge. 

If you contact us with less than 24 hrs notice then a cancellation fee of 50% of your appointment. If you fail to contact us and do not attend your appointment, you will be charged the full cost of the appointment via the card we keep on file. 

 

If you would like to book an appointment following a no-show, please note you will be required to pay for the next appointment upon booking in addition to your missed booking. 

 

 

LATE ARRIVAL POLICY

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What happens if I'm late for my grooming appointment?

 

We have strict appointment times in our salon to allow our groomers enough time to complete grooms to a high standard in a stress-free environment. We ask customers to attend their appointments promptly. If you are unable to attend an appointment on-time, we will try to accommodate your dog as much as possible, however this can result in the whole groom not being performed if the groomer runs out of time. 

 

If you are late for your appointment I'm sure you will appreciate that we cannot always manage the schedule in a way that means we can complete a groom as planned, we will always try to manage the schedule to allow us to finish a groom but in the event we can’t, you may need to book a short follow-up appointment to complete the groom and there will be an additional charge for this. If you are running 20 minutes or more late, we have the right to refuse to groom and it will be treated as a no show.

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LATE COLLECTION POLICY

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What happens if I'm late to collect my dog from their grooming appointment?

 

If you are running late to collect your dog please do let us know as soon as possible. We will of course take good care of your dog while we wait for you to return, however in the event you are more than half hour late we do apply a late collection charge to cover the cost of the additional staffing required to care for your dog and the effect this has on other appointments.